Chinese e-commerce is developing even faster than previously believed, with Chinese iConsumers embracing online commerce and major retailers rushing to offer ever more sophisticated online services.
McKinsey’s iConsumer China 2015 survey tapped into the behaviors and desires of China’s 630 million Internet users, across different city tiers and throughout rural areas (Exhibit 1). The research shows robust growth in social commerce, a trend toward transforming physical retailers into mere ‘showrooms’, and mounting consumer enthusiasm for more online-to-offline (O2O) services. Combined with a dramatic increase in online food purchasing and unexpected levels of online engagement among the rural population, these findings show Chinese digital consumers, already among the most advanced in the world, are embracing and demanding more innovative online shopping experiences at a rapidly accelerating pace.
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